Privacy Policy

ET Drone Solutions LLC — Last Updated: April 9, 2026

ET Drone Solutions LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services, website (etdronesolutions.com), or communicate with us via phone, email, or text message (SMS/MMS).

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, phone number, email address, mailing address, and property address provided when you request a quote, schedule a service, or contact us.
  • Service Information: Details about your property, building materials, service preferences, and job site conditions relevant to providing our cleaning services.
  • Payment Information: Billing details necessary to process payments. We do not store credit card numbers — payments are processed through secure third-party payment processors.
  • Communication Records: Records of phone calls, text messages (SMS/MMS), emails, and other communications between you and our team.
  • Website Data: IP address, browser type, pages visited, and other standard web analytics data collected via cookies or similar technologies when you visit our website.
  • Photos and Media: Before-and-after photos of your property taken during service, with your consent.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our drone cleaning and pressure washing services.
  • Generate quotes, schedule appointments, and process payments.
  • Communicate with you about your service, including appointment confirmations, reminders, follow-ups, and invoices via phone, email, or text message.
  • Send you promotional messages, special offers, or service reminders (only with your consent — you may opt out at any time).
  • Respond to your inquiries and provide customer support.
  • Comply with legal obligations and protect our rights.

3. Text Messaging (SMS/MMS) Policy

By providing your phone number and opting in, you consent to receive text messages from ET Drone Solutions LLC. These messages may include:

  • Appointment confirmations and reminders
  • Service updates and completion notifications
  • Quotes and invoices
  • Promotional offers and seasonal discounts (with your consent)

Message frequency varies. Standard message and data rates may apply depending on your mobile carrier. You may opt out of text messages at any time by replying STOP to any message. Reply HELP for assistance.

We will not sell, rent, or share your phone number with third parties for their marketing purposes. Your phone number is used solely for the purposes described in this policy.

4. Third-Party Services

We use the following third-party services that may collect or process your data:

  • Google Analytics (GA4) & Google Tag Manager: We use GA4 and GTM to understand how visitors use our website, including anonymous traffic data, page views, and general location. You may opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on. See Google's Privacy Policy.
  • Cloudflare Turnstile: Bot protection for our contact form. Cloudflare may process your IP address and browser data for security purposes. See Cloudflare's Privacy Policy.

5. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party vendors who assist us in operating our business (payment processors, scheduling software, communication platforms) under strict confidentiality agreements.
  • Legal Requirements: When required by law, regulation, legal process, or enforceable governmental request.
  • Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
  • With Your Consent: When you have given us explicit permission to share your information.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Service records and invoices may be retained for up to 7 years for tax and legal compliance purposes.

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your personal information.
  • Opt out of promotional communications at any time.
  • Opt out of text messages by replying STOP.

To exercise any of these rights, please contact us using the information below.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

10. Third-Party Links

Our website or communications may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

ET Drone Solutions LLC • Licensed & Insured • FAA Part 107 Certified
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